Shipping policy

Shipping Policy

At Amthi, we are committed to delivering your fashion products safely, quickly, and securely. We partner with reliable shipping and courier agencies across India to ensure a smooth and delightful delivery experience.

1. Shipping Charges & Free Delivery

  • Free Shipping: We offer 100% Free Shipping on all prepaid orders across India with no minimum order value.

  • Cash on Delivery (COD): COD is available for select pincodes. (If any nominal COD fee applies, it will be transparently calculated and displayed at checkout).

  • No Hidden Fees: All prices mentioned on our website are inclusive of applicable taxes.

2. Order Processing & Delivery Timelines

  • Processing Time: Orders placed Monday through Saturday are processed within 1 to 2 business days. Orders placed on Sundays or Public Holidays will be processed on the next working day.

  • Delivery Timeline: Standard product delivery timeline is 4 to 9 business days across India.

    • Metro Cities: 3 to 5 business days.

    • Rest of India / Regional Areas: 5 to 9 business days.

3. Shipment Tracking & Communication

  • Once your parcel is dispatched, you will receive an automated confirmation via Email, SMS, and WhatsApp containing your tracking number and tracking link.

  • You can easily track the real-time status of your parcel on our official website or through our official WhatsApp communication channel.

4. Mandatory Unboxing Video Guidelines (For Claims & Returns)

We take utmost care in quality checking and packaging your garments. However, to safeguard against any rare transit damage, missing items, or wrong product delivery, an Unboxing Video is Mandatory for raising any replacement or return claim.

Your Unboxing Video MUST follow these strict requirements:

  1. Clear Shipping Label: The video must clearly show the original shipping label stuck on the parcel, including the Tracking/AWB Number and Address, before opening.

  2. 360-Degree Parcel View: You must show all 6 sides (Top, Bottom, Front, Back, Left, Right) of the outer package in intact, sealed condition before you start unboxing.

  3. No Cuts, Edits, or Pauses: The video must be a continuous, uncut, real-camera recording from start to finish. Any edited, paused, or cut video will not be accepted.

  4. Clear Inspection: Unpack the product, unfold it, and clearly inspect the garment on camera.

Note: Without a proper unboxing video adhering to all 4 conditions above, claims regarding damaged, defective, incomplete, or incorrect items will not be processed.

5. Damaged, Tampered, or Non-Received Parcels

  • Do not accept any parcel if the outer packaging is visibly damaged, open, or tampered with by the courier agent.

  • Any delivery issue or missing product claim must be reported to our support team within 24 to 48 hours of delivery along with the mandatory unboxing video.

6. Address Accuracy & Non-Delivery

  • Please ensure your full shipping address, pin code, and mobile number are accurate during checkout.

  • Courier agents will attempt delivery up to 3 times. If a package is returned to us due to an incorrect address, wrong contact number, or customer unavailability, re-shipping charges will apply.

7. Customer Support

If you have any questions regarding our shipping policy or your order status, please reach out to us:

  • Email: customersupport@amthi.in

  • Phone / WhatsApp: +91 9409120125

  • Support Hours: Monday to Saturday | 10:00 AM – 5:00 PM (IST)